Performance Rating Guidelines

The following guidelines are illustrative, but not exhaustive, concerning the standards of performance expected for each rating level on the overall rating on the Classified Employee Performance Evaluation and Libraries’ Faculty Performance Evaluation forms. These guidelines are not meant to be a rigid criteria, but are offered to assist employees and supervisors in understanding and applying the performance ratings.

The “consistently exceeds expectations” and “exceeds expectations” categories build on the “meets expectations” category; employees who rate in these categories meet the requirements of the preceding category.


Rating Definition
Illustrative Examples (including, but not limited to)
CONSISTENTLY EXCEEDS EXPECTATIONS
Reserved for employees who provide an exceptional level of performance or service and who regularly and substantially exceed overall expectations. Outstanding performers work with little or no supervision and generate output that is exceptionally high in quality, quantity, and timeliness. The individual assumes a very high level of responsibility for his or her own performance, contributes to the articulation and definition of new programs or services, and stands as a model for other staff. Employees rated at this level have typically achieved extraordinary results that have readily demonstrable benefits to the Libraries. Also, these employees demonstrate most of the characteristics described in the illustrative examples. Outcomes are of such quality that they occur among only a small number of employees. -or- EXCEEDS EXPECTATIONS IN MOST AREAS WITH AN OUTSTANDING ADDITIONAL CONTRIBUTION. This category is also reserved for employees who exceed expectations in most areas with an outstanding additional contribution that deserves special recognition.
  • Routinely volunteers for extra work/responsibility while maintaining strong job performance
  • Consistently exceeds quotas or production standards
  • Often suggests new policies, procedures, techniques as a need emerges rather than waiting until the need is overwhelming
  • Maintains a positive and professional manner even when under severe provocation or pressure; welcomes constructive criticism
  • Effectively juggles multiple priorities, tasks, and/or user requests
  • Helps facilitate change in a positive manner
  • Readily assumes responsibility
  • Demonstrates an exceptional commitment to service over time, thus representing the Libraries in a manner that reflects well on the Libraries internally and externally
  • Communicates clearly; fosters communication in every direction by actively engaging in the exchange of information and encouraging this activity in supervised staff
  • Recognized for exceptional expertise and leadership
EXCEEDS EXPECTATIONS
Same as “consistently exceeds expectations” but to a lesser degree. The employee's performance regularly exceeds the work requirements. The employee demonstrates a desire and ability to excel in performance. Employees rated at this level demonstrate most of the characteristics described in the illustrative examples.
  • Often volunteers for extra work/responsibility while maintaining strong job performance
  • Often exceeds quotas or production standards
  • Designs new techniques as requested, considering the concerns and suggestions of others
  • Suggests new policies or procedures when prompted
  • Maintains a positive and professional manner, even when under pressure; willingly accepts constructive criticism
  • Juggles multiple priorities and tasks, and /or user requests
  • Adapts to changing situations; maintains a positive attitude
  • Demonstrates a commitment to service over time, thus representing the Libraries in a positive manner
  • Communicates clearly; able to persuade others through effective communication
  • Serves as a model for others; recognized for areas of expertise
MEETS EXPECTATIONS
Employees rated at this level regularly meet and occasionally exceed expectations. A rating at this level indicates that the employee is a competent, productive, and valued member of the team. A fully successful employee consistently meets expectations within specified time and cost limits, understands and supports library-wide goals and priorities, contributes innovative and creative approaches to meeting and furthering achievement of the University Libraries' mission. Employees rated at this level demonstrate most of the characteristics described in the illustrative examples.
  • Produces the quality of work to meet and occasionally exceed job expectations
  • Applies logic and reason successfully when making decisions; makes infrequent errors due to oversight and/or misunderstanding
  • Applies appropriate judgment in responding to and referring questions or resolving problems
  • Willingly implements new techniques, considering the concerns and suggestions of others
  • Accepts constructive criticism
  • Handles suggestions to problems reasonably and within an appropriate time frame
  • Is a good listener; provides appropriate information to others; assists others with projects when asked
  • Minimizes wasted time or downtime; continuously tries to improve work performance
  • Maintains up-to-date knowledge of relevant procedures and functions
  • Readily accepts a change once the team decides to move in a direction
  • Promotes/supports department, colleagues, supervisors, administration, the Libraries, and the University in action and in words
  • Adheres to time and attendance rules
NEEDS IMPROVEMENT
Employees who do not regularly meet overall expectations or who regularly meet or exceed job performance expectations in some areas, but do not regularly meet expectations in other performance areas. The employee has demonstrated some willingness or ability to improve performance and resolve deficiencies that are less than satisfactory and which require that steps be taken to improve performance. Employees in this category need improvement to reach the fully successful level. When performance is at this level, corrective action is warranted.
  • Performs in an unreliable or inconsistent manner when completing work; fails to complete tasks without frequent reminders; often exceeds the expected time frame to complete assigned tasks
  • Often looks for reason why assignments cannot be accomplished rather than figuring out how to complete work
  • Requires considerable supervisory monitoring, consultation, and modification to implement goals and priorities in a timely and/or effective manner
  • Fails to anticipate or respond effectively to crises, obstacles, and/or changes in program direction
  • Does not make meaningful contributions to solving problems
  • Rejects new ideas without due consideration
  • Talks and/or behaves abrasively and/or offensively; exhibits discourteous or disruptive behavior
  • Fails to adhere to time and attendance rules
UNSATISFACTORY
Employees at this level clearly and consistently fail to meet all or most significant job expectations. The employee shows either unwillingness or an inability to improve. When performance is at this level, disciplinary action will be taken.
  • Purposefully insubordinate
  • Habitually negligent in carrying out responsibilities
  • Habitually misuses telephone and/or computer resources
  • Purposefully wastes materials; damages equipment or property
  • Requires substantial supervisory monitoring, consultation, and modification to implement goals and priorities in a timely and/or effective manner
  • Unwilling or unable to respond to crises, obstacles, and/or changes in program direction
  • Often fails to recognize and identify routine problems
  • Habitually absent, tardy, or sleeps on the job; knowingly fails to report an absence
SOURCE: Approved by Council, June 1999.