POSITION: Veterinary Medicine Reading Room Supervisor and Client Services Liaison (Library Associate I)
DEPARTMENT: Veterinary Medicine
ANNUAL SALARY: $22,000 - $23,700
The Veterinary Medicine Reading Room Supervisor and Client Services Liaison is responsible to the Coordinator, Science Library Public Services (50%) for managing the day-to-day operations of the Veterinary Medicine Reading Room. The duties of this position include identifying appropriate materials to add to the collection; answering reference questions for faculty and students; supervising seven to eight student assistants; and instructing individuals on how to use the library's resources. Work is performed at the College of Veterinary Medicine Reading Room, Science Library, and Main Library.
The position is also responsible to the Client Services Supervisor (50%) for performing a variety of duties for the Educational Resource Center, IT Services and Facilities.
Work is performed with a high degree of authority, independence, and initiative in decision-making and creative problem-solving that requires careful interpretation and frequent use of discretionary judgment. Work is measured by observation of goal-oriented results achieved and is subject to occasional supervisory review.
DUTIES AND RESPONSIBILITIES:
20% Coordinates daily operations of the Veterinary Medicine Reading Room by supervising, training, scheduling, assigning work, evaluating, and completing bi-weekly payroll, and if necessary, dismissing students.
20% Assure a customer friendly presence at the Client Services Office when clients call or visit for help; Provide telephone answering and dispatch support for client services team (IT, ERC and Facilities); Coordinate proper classification of web help desk tickets generated by inbound e-mail requests; Assure tickets contain necessary account number assignments by requests for facilities requests or equipment order requests; Manage receipt of packages and maili and through appropriate notification mechanisms to assure pick-up by Fed-Ex and UPS and sign for incoming packages from carriers and assuring departments are contacted regarding the delivery of perishable items; Manage entry of new assets in help desk asset database and coordinate tagging of assets with Property Control resources.
15% Plans and supervises all aspects of work flow for the unit by maintaining the Restricted and Overnight Reserves collections in the Voyager Circulation module. Development of the collection is ensured through a thorough knowledge of curriculum requirements.
15% Assist academic departments with outsourced duplication, printing jobs, or mass mailing jobs; Schedule rooms for meetings as required by IT, ERC, or Facilities teams; Assist in forwarding requested messages and communications to appropriate Faculty, Staff, and News Lists; Manage equipment loaner and check out processes (clickers, projectors, other miscellaneous items).
15% Maintains, organizes and updates SOPS and training manuals for the ERC, ITS and Facilities teams; Ensures operation of equipment through proper, periodic maintenance and repair; Administer accounting and billing records for assigned accounts and systems (income, expense, e.g. Bulldog Bucks income, ERC Billing Database, software income account: incl. departmental supplies/equipment, travel forms, and other administrative accounting for the ERC, IT Services and Facilities Teams); Prepare and track PRs for service contracts and equipment; preparation and tracking of Purchase Requestsregarding travel, equipment and supplies procurement; Maintain current information on CVM web presence related to IT Services, ERC, and Faciilties Team.
5% Instructs students individually on the use of GIL and GALILEO, as well as explaining policies and procedures pertinent to the Veterinary Medicine Reading Room.
5% Coordinates the retrieval of research articles, books, and reserve materials from the Libraries by utilizing GIL and GALILEO and by serving as liaison with appropriate Libraries' departments for Interlibrary Loan and Document Delivery, and by maintaining appropriate logs of bound volumes.
2% Participates in library-wide communication by reading, responding to, and initiating information transmitted via GRAPEVINE(the Libraries' listserv) and other communication tools, and appropriate library-wide or departmental meetings and asking questions, seeking clarification, or initiating discussion on library issues.
2% Ensures productivity in the Reading Room by assisting with the formulation of new routines, policies, and procedures, improvements to the facility, compiling statistics, and organizing and writing reports as requested.
1% Maintains flexibility and awareness of changes and needs in the department and organization and contributes to the team effort by assuming similar duties and responsibilities as assigned.
Education, Experience, Licensure, Certification required:
- Two years of college education AND one year related library experience; OR three years library, archives, information center or related work experience; OR any equivalent combination of experience, training and/or education from which comparable knowledge, skills and abilities have been achieved.
Knowledge, Skills, Abilities and/or Competencies required to successfully perform work:
- Ability to establish and maintain effective working relationships within the College and the Libraries, and to deal tactfully and courteously with students, faculty, staff, and the general public;
- Strong organizational skills;
- Experience exercising independent judgment and creative problem solving in day-to-day supervision of the unit;
- Excellent written and oral communication skills;
- Accurate keyboarding skills and understanding of use of computer technology in a library setting;
- Knowledge of standard reference sources in medicine and veterinary medicine;
- Knowledge of general library procedures and functions;
- Knowledge of and ability to supervise.
- Sensitivity to and understanding of animal research issues.
- Sitting for long periods of time at a computer terminal is required.
- Ability to lift up to 15 pounds and ability to reach high shelves.
- M/F; 8 hrs/day; some evening and weekend work may be required.
Only applications submitted through the University of Georgia's Human Resources Employment website will be considered. Please visit the University of Georgia's Human Resources Employment website at https://www.ugajobsearch.com/applicants/jsp/shared/Welcome_css.jsp and follow the instructions to submit an online application. Position posting number = 20121735.
The University of Georgia values diversity in its faculty, students, and staff and strongly encourages applications from underrepresented minority candidates. The University of Georgia is an equal opportunity, affirmative action employer.