I. If the "Ask a Librarian" chat box does not load properly on the page, try these possible solutions:

1. Reload page
1. Sometimes the widget doesn’t load properly, especially if you try to type in it before everything has completely loaded.
2. Reload the page, and wait a few seconds for the Librarian status to come on before trying to type.
2. Latest Flash loaded (http://www.adobe.com/products/flashplayer/)
1. The Ask a Librarian chat box uses Adobe Flash to run in your internet browser.  If you don’t have the Flash plug-in installed, or you have an outdated plug-in, please upgrade to the newest version.
2. If you are using Firefox 3, you may have to uninstall (not just turn off) your Firefox plug-ins (such as Ad-block) to view the widget.  Some Firefox plug-ins interfere with Flash components from displaying properly in the browser.
3. Still can’t see the Ask a Librarian chat box??  If you have an account with AOL, MSN, Yahoo, or Gmail/Google Talk, you can chat with us through that using our username ugalibsref.
4. Email us your question, or contact Main Library Reference:  706-542-8460.

II. If you ask a question and don't get a response:

1. Make sure that the "Ask a Librarian" service is running. Look for the Green chat bubble and the words: "ugalibsref is online."
   • If the chat bubble is Red, and says "ugalibsref is offline", we will not get your question. This happens when:
     • It is after business hours and the service isn't running.
     • When the Librarians are changing shifts on the reference desk.
     • When there is a network interuption.
     • If you can't reach a Librarian at that moment, email us your question.
2. If it is during business hours, the Librarian is probably away helping another patron. Either:
   • Wait for a few minutes and try again later.
   • Email us your question, or contact Main Library Reference:  706-542-8460.