The UGA Libraries will be surveying its users October 7 – October 21, 2013 in an effort to assess and improve library services.
Undergraduates, graduates, faculty, and staff will be surveyed using LibQUAL +®, a web-based tool offered by the Association of Research Libraries. The UGA Libraries has conducted the survey periodically since 2004.
The 22 core survey items use gap analysis to measure user perceptions of service quality in three areas: services, collections, and facilities. The survey contains additional items that address information literacy outcomes, library use, and general satisfaction. An open-ended comments box provides information for qualitative analysis.
Past LibQUAL+® data helped guide recent improvements in service, such as greater access to study spaces, enhancements to Interlibrary Loan Service, addition of improved search tools such as the Multi-Search, and renovations at both Main and Science Libraries.
Survey participants will be selected at random and contacted via email. Those selected are encouraged to complete the survey to help the library make the best choices for the future.